FAQ

A marketplace for Counter-Strike 2 skins. You top up a balance, buy skins, and receive them on Steam by trade offer. Signed-in members also have access to case openings and other games.

With Steam only. You log in on Steam's own page, so we never see your Steam password. Before you continue, we ask you to confirm you are 18 or older and to agree to the Terms of Service and Privacy Policy.

Anyone 18 or older, with one account per person. Using more than one account is not allowed.

• Cryptocurrency: USDT (TRC20 or ERC20), Bitcoin, Ethereum, Litecoin, Solana, TRON and BNB (BEP20). The minimum is $5, or the coin's own minimum if that is higher, and the maximum is $10,000 per deposit. We add no fee; your wallet's network fee is yours. Send the exact coin, network and amount shown.
• Thai bank transfer or PromptPay QR: from ฿100 up to ฿50,000 per deposit, at the exchange rate shown when you create the order. First register your Thai bank account (the name in Thai, exactly as your bank prints it); it is locked after saving, and you must always transfer from it.
• CS2 skins: pick skins from your Steam inventory (at least $2 in total, up to 20 skins). Our skin-deposit partner values them and sends you a Steam trade offer. The value is added to your balance after a hold of at least 8 days from when you accept the trade, provided the trade has not been reversed.

Card, Alipay / WeChat Pay and European payment methods are not available yet.

Bank and PromptPay deposits are usually credited within minutes of your transfer. Crypto deposits are credited after our payment processor confirms the payment; confirmation times vary by coin and network. Skin deposits are credited after a hold of at least 8 days from when you accept the trade, provided the trade has not been reversed.

Not yourself. Your bank account is locked to your CS2RICH account once you register it. If you lose access to it, contact support before depositing again.

Withdrawals are CS2 skins only; there are no cash withdrawals. Sell items from your inventory to your balance, then buy any skin on the Marketplace. It is sent to your Steam account by trade offer. See the Delivery page for the details.

If an order cannot be delivered, the full price goes back to your balance automatically. If you declined the trade offer, sent a counter-offer or did not accept it in time, a cancellation fee of at most 5% (and at most $10) may be kept. Any fee is shown on your order. See the Delivery page for details.

Yes. Enter an eligible code with your first bank or cryptocurrency deposit and meet the minimum shown to receive the code's bonus, up to $100, in your Bonus wallet. Codes can be used once per player and do not apply to skin deposits. The Bonus wallet opens regular paid cases only and cannot be withdrawn. Creators can apply for their own code on the Affiliate page and earn a share of their referred players' net game losses, from 5% to 25%. See the Terms for full conditions.

Every deposit of $5 or more earns one giveaway ticket, whatever the amount: one deposit, one ticket. A deposit below $5 earns none, and bonus credit, refunds and winnings never do. A ticket is valid for 30 days. Each giveaway says how many tickets it takes to enter; entering uses that many of your oldest tickets, and each player has one entry per giveaway. A free giveaway takes no ticket but is open to players who have made at least one deposit. The prize is added to the winner's inventory when the giveaway is drawn.

While signed in, open a ticket on the Support page with your order or deposit reference and any relevant screenshot. You can also email contact@cs2rich.com. News and updates are posted on Telegram at @cs2rich_official.

No. CS2RICH is not affiliated with, or endorsed by, Valve or Steam. CS2, Steam, and item names and images belong to Valve.