Terms of Service

When you sign in, we ask you to confirm that you are 18 or older and that you agree to these Terms and our Privacy Policy, and we record the version you agreed to. By signing in or using CS2RICH you accept these Terms and our Privacy Policy. If you do not agree, do not use the site.

We may change these Terms. We post the updated version on the site with an effective date. If you keep using CS2RICH after a change, you accept the updated Terms.

You sign in with Steam only.

You must be 18 or older to use CS2RICH.

You may hold only one account. Holding or using more than one account, whether directly or through another person, is "multi-accounting" and is not allowed anywhere in these Terms.

Your balance is virtual site credit shown in USD-denominated values. It is not money and has no cash value.

Credit can be used on the site and to withdraw CS2 skins under Section 5. It cannot be withdrawn as cash in any form, and it cannot be transferred between accounts.

Your balance does not expire.

Deposits add site credit to your balance. We offer three deposit methods. Each has a minimum and a maximum amount, shown on the deposit screen.

Bank transfer and PromptPay (in Thai baht, through our payment partner): Before your first bank deposit you register one Thai bank account in your own name. Once saved, it is linked to your CS2RICH account and you cannot change it yourself. If you lose access to it, contact support before depositing again. A bank account already registered to another CS2RICH account cannot be registered. Pay only from your registered account, and send exactly the amount shown. A transfer from any other account, from a third party, or for a different amount is not credited automatically: it is held for review and credited only if approved after review. Bank deposits are converted to site credit using the exchange rate shown and fixed when you create the order. Each payment code is valid for a limited time, and you can have one open at a time.

Cryptocurrency (through our crypto payment processor): Send only the coin and network shown to you. Funds sent as the wrong coin or on the wrong network may not be credited and may not be recoverable. Credit is added once our processor confirms the payment. If you send less than the amount shown, we credit the part that arrived. An amount below the minimum shown for that coin may not be accepted.

CS2 skins (through our skin-deposit partner): Your credit is the value our skin-deposit partner confirms for your skins. It is added to your balance only after a hold of at least 8 days from when you accept the Steam trade, and until then it cannot be used. If the skins are taken back on Steam (a trade reversal or item recovery) before the hold ends, nothing is credited. If it happens after we credited you, we may review the account under Section 11 and remove that credit from your balance.

Bank deposits may sometimes be unavailable, including overnight Thai time. Check the deposit screen for notices and available payment methods.

Deposits credited to your balance are final and are not refunded, whatever the deposit method. A bank transfer we could not credit may, after review, be returned to the account it came from.

Withdrawals are CS2 skins only, made through the Marketplace. You buy a skin with your balance, and our marketplace supplier sends it by Steam trade offer to your Steam Trade URL. Your Trade URL must belong to the Steam account you sign in with.

Marketplace orders are paid from your balance, not the Bonus wallet, and must meet the minimum order shown. You can have a limited number of open orders at a time, and you cannot cancel an order once it is placed. Before you pay, we check what we can about your trade link and whether your Steam account can receive trades, so keep your Steam inventory public with free space. If the price or stock changes before you pay, the order is not placed and nothing is charged.

If an order cannot be delivered, or if we cancel or decline it, it is refunded to your balance in full. If the trade offer reaches you and you decline it, counter it, or do not accept it in time, the refund may be reduced by the cancellation fee the supplier charged us for that offer. That fee is never more than 5% of the price you paid and never more than $10, and any fee kept is shown on the order. New Marketplace purchases are then paused for a short time.

Once you accept the trade offer, anything Steam does to the item or your account afterwards (trade holds, reversals, item recovery, account bans) is outside our control, and the item is not re-delivered automatically. Contact support with your order number if it happens.

Items you win are added to your CS2RICH inventory at the value shown when you win them. You can keep them, use them in the upgrader, or sell them to your balance for that value. They are not sent to Steam directly: to receive a skin on Steam, buy it on the Marketplace under Section 5. A skin's Marketplace price is its current listing price, which can differ from the value of an item you sold.

We offer case opening, case battles, the upgrader, free daily and level cases, and giveaways. How each one works is shown on its page.

Each giveaway shows its prize, its end time and how many tickets it takes to enter, and each player has one entry per giveaway. You earn one giveaway ticket for each deposit credited to your balance that meets the ticket amount shown on the deposit screen, whatever the size of the deposit; a smaller deposit earns none, and bonus credit, refunds and winnings never do. A ticket is valid for the period shown there. Entering uses the number of tickets the giveaway shows, oldest first; a ticket used for one giveaway cannot be used for another, and holding more tickets does not add entries. Free giveaways take no ticket and are open to players who have made at least one deposit. Tickets have no cash value, and entering does not take anything from your balance.

A giveaway's host cannot enter it, and accounts under review cannot enter or win. Winners are chosen by CS2RICH when the giveaway ends, and we may end a giveaway early or cancel it before it is drawn. The prize is added to the winner's CS2RICH inventory at the time of the draw and is handled like any other item under Section 6.

Bonuses, free daily and level cases, and affiliate codes are discretionary. We may change or withdraw them at any time.

Each of them is for one person only: you may claim or use them only through your own single account (Section 2), and not through anyone else's account.

Bonus wallet. A promo or affiliate code can be used once per player, and only with your first cash deposit (cryptocurrency or bank); skin deposits cannot carry a code. The deposit must meet the minimum shown when you enter the code. The bonus is the code's percentage of that deposit, up to a maximum of $100 per player, and it is credited to a separate Bonus wallet, not to your balance. The Bonus wallet can be used only to open regular paid cases, and it is spent before your balance when you open one. It cannot be used for case battles, the upgrader or the Marketplace, and it cannot be withdrawn, transferred or exchanged for cash. Items you win with it are yours like any other item, and selling them credits your balance. We may adjust or remove Bonus wallet credit obtained through abuse or error.

Free cases. Each free daily or level case you have unlocked can be opened once every 24 hours. Level cases unlock as your level rises; you earn levels by opening paid cases, playing case battles and using the upgrader.

Affiliates. You can apply to become an affiliate, and we decide every application. A player who makes their first cash deposit with your code is linked to you permanently. Affiliates earn a share of their referred players' net game losses, from 5% to 25% as we set for each affiliate, settled daily and claimable to their balance. We may change a rate from the next day or switch a code off.

Self-referral, multi-accounting (Section 2), and paying people to use a code are abuse. Abuse forfeits bonus credit and affiliate earnings and may end the code.

You must not:

• multi-account (Section 2);
• use scripts, automated tools, or other automation;
• exploit bugs;
• start chargebacks or payment disputes;
• use another person's funds, bank account, wallet, or Steam account;
• impersonate anyone;
• scrape or reverse engineer the service;
• harass others;
• use the service for anything other than your personal entertainment.

We may suspend an account, its balance, or its withdrawals when we suspect fraud, chargebacks, third-party funds, Steam trade reversal, multi-accounting, bonus or affiliate abuse, or other unusual account activity.

While an account is under review you cannot play, deposit, sell items, buy on the Marketplace, claim free cases or enter giveaways. We may ask you for identity or ownership documents. Credit obtained through abuse or error is removed.

Chat is open to players who have made a deposit or reached level 3, and we may close it at any time. Messages are stored, shown to other users in real time, and moderated.

Do not abuse others, spam, post links, advertise, beg, trade outside the site, run scams, or share personal data. Violations lead to a mute or a ban.

We may suspend or close accounts that breach these Terms, with or without notice. Before an account is closed for breach, we review it under Section 11. After that review, balance obtained legitimately can still be used to withdraw skins under Section 5; credit obtained through abuse or error is removed.

You can ask us to close your account through the Support page or by email. Before we close it, you can withdraw skins under Section 5.

CS2, Steam, and item names and images belong to Valve. CS2RICH is not affiliated with, or endorsed by, Valve or Steam.

Steam, our payment partner, our crypto payment processor, our skin-deposit partner and our marketplace suppliers are outside our control. Their downtime, fees, or policies are not our responsibility.

The service is provided "as is". We do not warrant uninterrupted operation. We may carry out maintenance and make changes at any time.

We are not liable for any indirect or consequential loss. Our total liability to you is capped at the amount you deposited in the 6 months before the claim.

You indemnify CS2RICH for your breaches of these Terms.

Contact us first through the Support page or by email. We aim to answer within 30 days.

A "transaction" means any deposit, game result, order, or withdrawal. Any claim about a transaction must be raised within 6 months of that transaction. The liability cap in Section 17 applies to every claim.

If any part of these Terms is found to be unenforceable, the rest still applies.

We may assign these Terms to a successor operator of the service; you may not assign them.

These Terms, together with the Privacy Policy, are the entire agreement between you and CS2RICH about the service.

We send notices to you by posting them on the site or in your support tickets, or by replying to an email you sent us. You send notices to us through the Support page or by email.

These Terms are written in English. Any translation is for convenience only and the English text prevails.

Email: contact@cs2rich.com